Maintenance Guidelines

To enhance the performance and extend the life of the cash drawer:

  • Clean dirt and debris from the slides with a clean, lint free cloth.
  • Lubricate the slide assembly and latch assembly periodically with a thin layer of lithium based grease.
  • Under heavy use, inspect, clean and lubricate the slide assembly and latch assembly more frequently.
  • Do not break coin rolls over the plastic tray or on the drawer front.


Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

ProblemPossible CauseSolution
Lock assembly does not lock.Keys may need to be replaced or lock may need repair or replacement.Order a new cash drawer with keys.
Wrong key used.

Use the key that came with the cash drawer.

Match the key number with the lock number.

Cash drawer will not open electronically.Need to install printer drivers. Be sure the cash drawer is connected directly to the printer and that the security key is in the electrically online position (straight up and down). Install the software drivers that came with the printer and follow the instructions to configure the software to electronically open the cash drawer.
Cables are loose or unplugged.Verify that the printer interface cable is fully seated into the connector on the bottom of the cash drawer and in the rear of the printer.
Defective cable.If possible, change the cable that connects the cash drawer to the printer to determine if a different cable has the same condition.
Defective cash drawer.If possible, change the non-functioning cash drawer with a functioning one (swap locations) and determine if the problem “follows the drawer.”

Cash drawer is sticking or binding when opening and closing.

Drawer slides are dirty.To clean the drawer slide, remove all dirt and debris from the slide by wiping the ball races of both slide members (the portion of the metal that the ball bearings ride in) with a clean, dry, and lint-free cloth shop towel. Do not use a paper towel.
Drawer slides need lubricating.

To lubricate the drawer slides, first clean dirt and debris from the slides. Then, using a clean applicator, apply a light film of grease to the inside of the ball races. Cycle the slides several times to properly coat the ball bearings and spread the grease across the ball races. It is recommended that you use a lithium-based bearing
grease as lubrication for the slides. Several manufacturers make appropriate lubricants of this type that are readily available in small quantities from almost any hardware store.

Do not use WD-40 or any type of spray lubricant including silicone spray and Petroleum-based lubricants to grease the slides.

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community forums or IT experts, broad multi vendor knowledge base, monitoring and diagnostic tools, go to

Preparing to Call Technical Support

HP provides hardware break/fix support for the product. If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Refer to the Support Telephone Numbers guide on the Point of Sale System Software and Documentation CD. Have the following information available when you call:

  • If the product is connected to an HP POS computer, provide the serial number of the POS computer.
  • Purchase date on invoice.
  • The spares part number located on the base of the drawer under the till.
  • Condition under which the problem occurred.
  • Error messages received.
  • Hardware configuration.
  • Hardware and software you are using.

Technical Specifications

Opening and Closing
Standard Duty Cash Drawer1,000,000 cycles
Dimensions (WxDxH)
Standard Duty Cash Drawer411 x 415 x 110 mm (16.2 x 16.3 x 4.3 in) (with feet)
Storage Temperature-30°C to +50°C (-22°F to 122°F)
Operating Temperature RangeStandard Duty Cash Drawer +5°C to +40°C (+40°F to +105°F)
Relative Humidity (Non-condensing)10% to 95%
Cable LengthStandard Duty Cash Drawer 5 feet