Troubleshooting
Solving Common Problems
Problem | Possible Cause | Solution |
|---|---|---|
| Nothing is displayed on the pole display. | Cables are loose. | Check to be sure the cables are tightly connected. Check to be sure the display is plugged in. |
| Welcome message does not display on Pole Display. | Custom message has not been created. | Setup the welcome message under Management > Customize > Hardware Settings in MicroBiz. |
| The display does not respond after you turn on the system. | The Pole Display is not receiving power. | Reset the pole display by pressing the power switch on the pole display to On then Off or unplug the power source to the display then replug it in. |
| Can’t see which Comm Port is identified for the Pole Display. | Plug in the Pole Display, then access the operating system’s Device Manager to identify Comm Port. | In Windows, click Start> Control Panel> System> Hardware> Device Manager> Ports (COM&LPT). The system will display the Comm Port on the next available port. |
Online Technical Support
For online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to: http://www.hp.com/support.
Preparing to call Technical Support
HP supports hardware/breaksupport for this product. If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:
- If the product is connected to an HP POS computer, provide the serial number of the POS computer
- Serial number located on the label underneath the product
- Purchase date on invoice
- The spares part number located on the bottom of the product
- Conditions under which the problem occurred
- Error messages received
- Hardware configuration
- Hardware and software you are using